Preguntas Frequentes
- 01
At H2Care, we provide 24/7 medical assistance tailored to tourists and expats in Curaçao. Our services include on-site and online consultations, private nursing, medical transportation, prescriptions, lab requests, and pharmacy delivery. Whether you need urgent care or routine medical support, we bring healthcare to you.
- 02
Yes! Our mobile medical team is available for on-site consultations at your hotel, Airbnb, or residence. Just contact us via WhatsApp or phone to schedule an appointment, and a doctor or nurse will come to you.
- 03
Yes, if you need a prescription refill, our doctors can assess your condition and provide a new prescription if appropriate. We also offer pharmacy delivery services, so you can receive your medication without hassle.
- 04
For life-threatening emergencies, call 912 immediately. For non-life-threatening but urgent medical issues, contact H2Care, and our 24/7 mobile medical service can assist you wherever you are on the island.
- 05
The cost depends on the type of consultation (on-site, online, or emergency care). We aim to provide transparent pricing, and you can contact us directly for details. After the consultation, we provide a receipt that you may submit to your travel insurance for reimbursement.
- 06
H2Care does not bill insurance directly, but many travel and international health insurance providers reimburse medical expenses. We provide detailed receipts so you can submit a claim to your insurance company.
- 07
We accept major credit cards, debit cards and cash payments. Contact us if you need more details about payments options before your consultation.
- 08
Curaçao has designated on-duty pharmacies known as "Botika na Warda", which remain open outside regular hours. You can check the on-duty pharmacy schedule here or ask your hotel’s front desk for assistance.
- 09
Yes, if your condition requires specialized care, our doctors can provide a referral and help coordinate an appointment with the appropriate medical specialist in Curaçao.
- 10
Police & Fire department: 911
General Police department (non urgent cases): 917
Tourist Police (Politur): +5999 463-6273
Ambulance: 912
Hospital: 910
Coastal guard: 913


